Service Designer

Would you like to implement projects on customer experience, behavioral design, service design and agile working methods with a scientific foundation?

Your tasks

• Participation in research and consulting projects with a focus on service design, customer experience management, behavioral design and consumer insights 
• Support in the acquisition of third-party funds (federal government and companies) 
• Taking on teaching and practice activities at the Bachelor’s and Master’s level and in further education 
• Participation in the supervision of further education offers 
• project management

Your profile

• University degree (Master with at least 90 ECTS) 
• In-depth knowledge or high affinity with questions of service design, customer experience management, behavioral economics and scaled business agility 
• Solid experience in qualitative and/or quantitative survey and evaluation methods in the social sciences 
• Knowledge of the application of new methods of service design, such as B. Design Thinking 
• You have obtained a doctorate or are planning a doctoral project