Service Designer

We are looking for a Service Designer who is passionate about future trends and innovation. In this role, you will track and analyze macro-environmental changes, identify emerging opportunities, and connect industry insights with design to drive innovation and strategic applications.

Key Responsibilities

· Explore Business Opportunities

1. Research industry trends, target users, and competitive landscape

2.Propose forward-looking product and service design strategies

· Drive User Insights

1.Plan and conduct user research

2.Translate user needs into clear and actionable design directions

· Analyze Market Intelligence

1.Integrate market research, industry data, and professional reports

2.Extract key insights that can inform and drive business and design strategies

· Lead Service Design

1.Support planning of integrated hardware–software solutions

2.Collaborate with cross-functional teams to build end-to-end service experiences

· Shape Product Positioning

1.Clarify product value propositions

2.Embed design strategies into the product development process to support the group’s strategic transformation

Requirements

1.3+ years of experience in industry research, strategy planning, market analysis, or related fields

2.Strong skills in data collection, quantitative/qualitative analysis, and data visualization, with the ability to derive insights from data

3.Experience in product planning or related project management, with proven ability to collaborate with cross-functional teams

4.Familiarity with service design methodologies, and the ability to translate user needs into concrete design proposals