Service Designer

We are hiring a Thai-speaking Service Designer for a remote consulting engagement with a global consulting firm. You will map bank branch customer journeys, align them with backend systems and processes, and work closely with cross-functional teams.

This role combines service design and visual/UI design. You’ll be expected to deliver journey maps, service blueprints, and visual design assets aligned with design systems. You’ll also support client presentations and implementation handover.

Key Responsibilities:

• Map customer journeys in bank branches and align them with underlying technology and operations.
• Deliver high-quality service blueprints, journey maps, and design documentation.
• Collaborate with design, product, and engineering teams across APAC.
• Create and hand off visual design components based on a design system (Figma or similar).
• Prepare client-facing slides and documentation using design consulting best practices.
• Communicate fluently in Thai with internal teams and clients.

Must-Have Qualifications:

• Fluency in Thai (spoken and written).
• At least 4 years of experience in design, including 2+ years in a Design Lead capacity.
• Hands-on experience in service design, journey mapping, and process alignment.
• Strong visual/UI design skills with experience in design systems and implementation handoff.
• Experience with Figma, Adobe XD, or similar tools.
• Strong consulting and client communication skills.
• Experience in the banking or financial services domain is a plus.

Nice-to-Have Skills:

• Agile methodology familiarity.
• Exposure to User Acceptance Testing (UAT).