Lead Service Designer

ob Description:

• Define Customer Service staff learning foundation, competency building and performance recovery tracks
• Link business objectives to learning objectives then set/clarify expectation with team of learning designers
• Identify relevant data source for gap/learning need analysis
• Define material storylines for learning designers / materials that link back to business objectives
• Suggest facilitation guideline or best fit delivery approach for target learners
• Provide consult for learning designers/trainers encountering facilitation/classroom challenges
• Coach team of learning designers to achieve their performance and PDP goals
• Prioritize, manage workload and remove obstacles team member faces in day-to-day situations

Qualification:

• Bachelor’s Degree in Instructional Design, Educational Psychology, Adult Learning or organization development or similar
• Fluent in Thai and English, both written and spoken
• Passionate about people development and giving people those ‘light bulb’ moments
• Demonstrable proven experience and success as a Learning Designer, Instructional Designer, or Curriculum Developer (for e-commerce or tech is a plus)
• Proven practical knowledge of facilitation, coaching methodologies, instructional systems design (ISD) frameworks, adult training methodologies and service softskill knowledge
• Ability to customize and design training courses to suit audience group and fulfill expected outcome of training
• Ability to translate complex ideas and information into organized, guided, vitualized resources to enhance learning, self-service experience.
• Ability to deal with ambiguity and complex, matrixed environments with minimal oversight.
• Learn fast, act fast with strong attention to detail and accuracy
• Good communication and can convey messages expressively and clearly
• Have great stage presence and can handle the most difficult of training situations
• Resilience to work under tight deadlines and under pressure in a fast pace environment
• Proficiency in MS Office or G-Suite including Word, Excel/G-Sheet, and PowerPoint/G-Slide