Lead Service Designer

As a Lead Service Designer, you are responsible for service quality and design processes, with the ultimate goal of creating delightful, user-friendly products and services. You have involved in every service experience-related aspect of the Global Platform and produce realistic timelines when defining epics with cross-functional leads, architects, and product managers. You lead service experience evaluations and communicate and collaborate well with cross-unit stakeholders regarding trade-offs.

You will synthesize and turn user-based insights, gaps, and opportunities into differentiating concepts, services, and possible solutions. You seek out the latest trends/thinking and move beyond service design archetypes and tools to create the right deliverables for the job.

You facilitate co-creation workshops with business stakeholders, product managers, architects, developers, product designers, and UX researchers to help teams with strategic complex service design topics and lead them in the right direction in decisions towards the ultimate end-to-end service experience of the Global Platform.

The Design team is a distributed team across Boston, Pune, Shanghai, and Rotterdam, with many disciplines. From user experience research and service design to brand and product design, the Mendix design team is filled with creatives focused on elevating the user experience across our products. We believe that collaboration across the whole organization is the key to our success and have centralized partnerships with all R&D groups and units.

Experience:

• • 7+ years of professional experience in a design consultancy or equivalent position
  • Proven track record of shipped services and products in multiple countries
  • Demonstrated experience designing and shipping enterprise solutions
  • Deep expertise in human-centered design and service design
  • Ability to visualize the service experience through the lens of different alignment diagrams
  • Excellent written and verbal communication skills, and the ability to challenge others with creative ideas to get the best results
  • Self-motivated, able to work independently but also collaborative and driven by group critique
  • Excellent graphic design and typographic skills are a plus
  • Experience with behavioral measurement frameworks is a plus
  • An understanding of computational concepts like object-oriented programming is a plus