Service Designer

About the role: 
As a (senior) service designer at nlmtd, you’ll work on challenging design issues, such as the organization-wide redesign of touchpoints or humanizing a digital application process. You’ll lead complex design processes and advise clients on strategic design direction. To achieve this, you effortlessly apply design thinking through (supervising) research, customer journey mapping, and (end-to-end) service blueprinting. You’ve also gained extensive experience facilitating (co-creation) workshops and engaging key and complex stakeholders and management. 

About you:

Our consultants work daily on challenging projects to make companies future-proof. Your knowledge and experience can be a valuable addition to this, enabling us to further grow and professionalize nlmtd together.

What you bring: 

• 5-10 years of work experience in service design, CX and/or other strategic design roles – preferably within an agency or consultancy environment 

• A higher professional or university degree, for example in design or psychology 

• Is able to lead (complex) design processes from A to Z and to visualize, prototype and validate new service concepts with the target group 

• Skilled in translating insights into desirable future concepts, frameworks and storylines – and effectively using design thinking tools for this purpose 

• Has extensive experience in designing and facilitating (co-creation) sessions and design processes and connecting stakeholders 

• Is able to advise the client at a strategic level and get the organization moving 

• Proficiency in Dutch and English