Service Designer

What are you going to do

As a Human Centered Designer, you’ll be responsible for designing and developing new fundraising products and propositions. You’ll research what motivates donors, design innovative ways to give, build prototypes, and test them until they actually inspire action.

1. Research and synthesis: You translate insights from qualitative research into concrete solutions. You are curious and understand what motivates people to donate and stay involved.
2. Facilitate: You contribute to design processes and workshops with various stakeholders. You plan activities, inspire participants, and generate support for new ideas within the organization.
3. Behavioral Design: You’ll discover donors’ deeper motivations and translate these into personas and customer journeys. You’ll develop concepts that connect people with the Red Cross in innovative ways and encourage them to give.
4. Prototyping and testing: You’ll build working prototypes and test them with real users. Based on feedback, you’ll refine concepts and demonstrate the value of innovative fundraising solutions.
5. Design processes: You determine the best approach for each challenge, combine intuition with research, and provide direction to the design process within the team.

What are you bringing? 

You have:

• WO work and thinking level, preferably in Human Centered Design, Strategic Design, Service Design, communication or behavioral sciences
• At least 5 years of relevant work experience
• Knowledge of and experience in Design Thinking process
• A commercial mindset and an affinity with marketing
• Demonstrable experience with qualitative research capturing insights into drivers, journeys, personas
• Strong in prototyping, testing with users and iterating based on feedback
• Excellent command of the Dutch language, good command of English.

Your talents:

You are:

• Entrepreneurial. You take initiative, identify opportunities (and seize them), and think in terms of possibilities and solutions.
• Flexible. Your mindset is one of trial and error. You’re not afraid to adapt your ideas based on new insights.
• Proactive, enthusiastic, and you know how to inspire others with your enthusiasm. People enjoy working with you.
• Analytical and conceptually sharp.
• Results-oriented: you ensure that good ideas become reality