Senior Service Designer

For our Design team, we are looking for a Senior Service Designer! As Senior Service Designer you lay the foundation for fantastic end-to-end user experiences. You combine your strategic sense with design skills and organizational virtuosity to help clients reach their maximum digital potential. You help them maximize their velocity by guiding them past tough decisions. You ensure great ideas materialize into even better digital experiences for their end users. And you enjoy working in a dynamic environment with the smartest, funniest and sweetest people the industry has to offer.

You will work in a young environment with clever minds that work for a variety of clients such as NS, Smart, Pathé, Van Gogh Museum, Samsung and more! Yes, we are eager to bring on board the most talented experts in the game. But we are also looking for a perfect Dept-fit. Someone who is eager to learn and strives towards a better world, takes the stage, is a futurist at heart, and someone who is down to cheer with us to a successful week as well! We strongly support diversity and are committed to creating an inclusive environment for all employees. Ultimately, we are looking for a unique individual who is able to strengthen our collective.

WHAT WILL YOU DO:

• Inspire clients with your take on trends and market insights;
• Apply generative methods to discover their key wants and needs;
• Synthesise input and user data into customer journeys and blueprints;
• Manage key stakeholders and drive decision making;
• Translate opportunities into sensible roadmaps and design briefs;
• Collaborate closely with designers to convert this into awesome digital products and services.

YOU:

• 6+ years of experience as UX or Service Designer at an digital agency or leading brand of which at least 1 year in a senior, lead or strategic position;
• Demonstrable experience with leading large projects for A-clients;
• A completed Bachelor or Master degree in a relevant field;
• Outstanding in spoken and written Dutch and English;
• Solid presentation and facilitation skills;
• A strong appreciation for design.