Senior Service Designer

As a senior designer you lead projects with complex content around multi-stakeholder issues. You work from a designer mindset at the intersection of social issues, divergent interests, behavioral and organizational change. You develop services in all kinds of domains and sectors with a team of researchers and designers. You design positive impact for client and end user!

• You monitor the planning, results, quality and execution of projects for customers. To achieve optimal results, you use the full breadth of the service and social design methodology.

• You are able to effectively and independently lead and execute (medium) large projects, collaborate with a team and partners, build customer relationships and initiate follow-up projects.

• You can handle cultural, social and political challenges of the organizations we work for, you are not held back by organizational obstacles and you seek cooperation with relevant stakeholders.

• Good cooperation is at least as important as a strong end result. We are experienced in the service design domain and convince customers by constantly coming up with innovative solutions. Will you join our team?

• We prefer a full-time position of 40 hours a week, 32-36 hours is negotiable.

ARE WE LOOKING FOR YOU?

• You, as a senior service/social designer:

• Have at least 7 years of experience in service/social design and collaboration in multidisciplinary teams;

• Demonstrable track record of service/social design projects resulting in improved customer experience and social innovation;

• Can represent Muzus to clients and are driven to build good and long-term customer relationships

• Extensive knowledge of and experience with service and social design methods, such as context mapping, research through design, personas, customer journey mapping, service blueprints, prototyping, user testing.

• Co-creates at all levels in the design process

• Executes lead activities within projects, such as workshops with customers, their customers and stakeholders, setting up frameworks of insights from research, idea and concept development, vision formation and presentations.

• Supports design decisions, convinces clients, strongly presents results both verbally and visually.

• Monitors deliverables in the project and their quality

• Are independent and flexible in dealing with and adapting to changing requirements

• Works well together, able to work in a multidisciplinary way and independently

• Have excellent oral, written and visual communication skills

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• Experience on consortium projects and large projects, where there are steering groups and supervisory committees, is a plus

Some requirements:

• Fluent Dutch

• Adobe CS

• Creative and analytical

• Ability to work well in a team

• Can co-create with users and stakeholders at different levels