Service Design Strategist

What you do at VanBerlo

You help our customers stay relevant in a fast-changing world by exploring, creating and realizing future value propositions. These can be both physical and digital: you create the right mix between product range, service concepts and customer experiences. In this way you transform the portfolio and brands of our customers.

This can only be done by understanding the needs of users and stakeholders. You combine this with brand strategy and a business perspective. You oversee trends, identify latent needs and analyze user experiences. You translate these insights into clear visual syntheses, such as Customer Journey Maps.

With your analytical insight and service design skills you contribute to identifying strategic opportunities and you are the one who is able to create new services and present them visually and verbally. From the first idea to the detailed service blueprint. You work closely with various colleagues throughout the process and remain involved up to and including realizing concrete physical and digital touch points.

You are

Someone who has proven in practice that service design thinking and doing is in your blood. You have a broad holistic view and a good balance between analytical and creative skills: you integrate service design principles with a business perspective.

Your skills, our criteria:

• Master’s degree in strategic service design (TU Delft IDE: SPD, DFI or comparable)
• Relevant work experience as a service designer at a commercial agency (3-5 years)
• Experienced with the usual tools and ways of working such as design sprints, lean startup, validated learning
• Affinity with contemporary business models, ecosystems and (digital) platforms
• You work co-creatively with (customer) teams. You facilitate and advise with confidence based on your substantive expertise
• You are result-oriented and independent
• You have good communication and interpersonal skills
• You are fluent in Dutch and English (additional languages ​​are a plus)
• You are available for 36-40 hours a week and are willing to travel occasionally for project work