Service Designer

As a service designer you are responsible for improving our online customer experience. This way you make an impact on our Online NPS and prevent (recurring) complaints.

You do that by: 

• Facilitating and supporting the organization in customer-oriented thinking and acting through Design Thinking methodologies
• Analyzing and mapping customer journeys and customer types by conducting customer research
• Devising and co-creatively designing future customer journeys
• Developing and testing new customer journeys and propositions
• Representing the customer in development and business teams
• Identify where the most opportunities are for our customers
• Convince and include business stakeholders based on your findings

Ultimately, you and your colleagues from the Customer Journey Team, UX designers and Product Owners ensure that our customer satisfaction gets a little better every day!

The team

You will become part of Team Customer Journey within the E-commerce department. The team consists of seven Customer Journey specialists who are all responsible for customer satisfaction during a phase of the (online) customer journey. Your manager is Jelmar van Voorst.