Service Designer

• An HBO or WO diploma

• Proven track record in service design (approach, methods, tools)

• Experience in promoting and further developing our service design proposition, also towards colleagues and clients who are less familiar with it

• At least 3-4 years of experience in a Consultancy firm or a digital agency

• Experience with design thinking, lean and agile techniques, such as design sprints, co-creation sessions, contextual research, customer experience maps and service design maps.

• It is useful if you bring expertise within one or more of the following domains: Finance, Public, Utilities, and/or Logistics

• In addition, substantive knowledge and experience within two or more of the following focus areas is an advantage: digital strategy, digital innovation, product innovation, digital marketing, e-commerce

• Good command of the Dutch language in word and writing

Digital transformation is at the top of almost every organization’s agenda. But in practice this turns out to be more difficult than expected. No less than 60% of digital transformation takes longer than expected or does not work at all. Sometimes there is a lack of insights that should get people moving, there is no clear starting point, there is a lack of the right expertise or it is simply too difficult to make a choice.

As a Medior Service Designer you help organizations to take important steps towards that transformation by discovering, mapping and actually improving the end-to-end experience of the end user(s). With this you make the (partly digital) products and services consistent and we create a coherent customer experience. You work for one or more clients. This means working with teams and determining and achieving deliverables.

Structural attention to service design is essential for our customers in achieving their objectives, whether this is a public or commercial organization. You work together with your team members to further develop the associated ideas and approach, and to deploy them successfully with measurable impact.

You enthusiastically expand the service design proposition and you also contribute to the further growth of our Digital Experience Design (DXD) practice, the Business & Process Transformation area and Ordina as a whole. Customer focus and entrepreneurship are crucial here. You work together with the customer, your own cross-functional team and with the Sales & Delivery organization.

• You operate at the forefront of the Ordina organization and help to further expand the service design proposition

• You work for customers and you do this both independently and in a team, depending on the complexity and size of the assignment

• You combine research, analysis, design thinking and doing, and (project) delivery.

• You have a lot of room for your own entrepreneurship and creativity in the performance of the role

As a Medior Service Designer, you help organizations discover the right insights to stay ahead of change in their market. You are able to advise organizations in the development of innovative services. You are empathetic, view issues holistically and you are able to put the end-to-end experience of the end user(s) at the heart of our approach. You are a thinker and doer. The Service Design proposition stands, but deserves to be deployed more often and further expanded. You would like to actively contribute to this.

You are a design thinker and do-er. You consider design not only as a discipline, but above all as a verb. And you always keep the human aspect as a starting point, that goes without saying. You have experience with the relevant tools, approach and working methods regarding service design. You understand better than anyone the often complex playing field in which UX, branding, IT, processes, working methods and internal culture all play a role. That is why you can effortlessly involve numerous disciplines in the development of solutions, both within Ordina and with our customers.

Your energy is contagious, your creativity leads to breakthroughs and your structure provides confidence. You thrive in a team where you naturally show that co-creation and intensive collaboration lead to better solutions, services and experiences.