Service Designer

What you’ll do

• Support the delivery of our product’s roadmap by understanding the supporting systems and organisational structures that enable it
• Contribute to projects through the analysis and mapping of complex journeys and processes. Identify areas where our internal processes stand in the way of planned outcomes
• You’ll be fundamental in supporting stakeholders across multiple teams as a strategic partner, identifying where and how service design can be most helpful and impactful, bringing together research, design, business and technology to shape our services
• Collaborate with other designers, product owners and engineers beyond the OpEx area to guarantee we are building the right solutions for our customers needs and aspirations
• Contribute to the advancement of Bitpanda’s experience design practice by inspiring the teams to incorporate Service Design deliverables like service design blueprints and customer journeys in their own streams of work
• Help other disciplines understand the impact of Service Design for the success of customer experience throughout the customer’s lifecycle

Who you are

• A deeply empathetic and passionate creative, with 5+ years of experience in service and product design, driven by the opportunity to solve real people problems – may that be Bitpanda’s customers or our internal teams
• A highly collaborative team member, who enjoys all parts of the process: from initial analysis, workshops, idea explorations to concept sketching all the way to wireframing, prototyping and final design delivery
• An owner who can conceptualise, scope, plan and execute various types of initiatives. From service design projects to product design challenges: you have an hybrid profile and a positive ‘can do’ attitude
• An experienced facilitator, very comfortable in running workshops, design sprints and ideation sessions
• A storyteller, with strong ability to present and showcase complex topics and findings to the wider organisation and many different departments
• Comfort with ambiguity yet an unstoppable drive to create order out of chaos
• An advocate and knowledged designer in end-to-end, iterative and human-centric design process, as well as lean UX practices
• Up-to-date in existing and emerging service design tools and methods
• A keen interest in a new paradigm for financial freedom
• Excellent command of spoken and written English