Service Designer

Your operating theater

As a Service Designer at Quin, you’ll create a human-centered ecosystem of experiences, services, and products in the digital healthcare field. You will work in a multidisciplinary team to apply a human-centered approach, from service concept to implementation, across a variety of projects. You will primarily be responsible for identifying and defining service propositions for sustainable business models, and act as bridge between the business and end-users of Quin.

As a Service Designer you

• Push the service perspective, ensuring that the Quin end-to-end experience is coherent and aligned across physical and digital touchpoints, as well as the transitions between touchpoints.
• Comfortable with strategic design canvasses such as business model kits, jobs-to-be-done, value proposition canvasses, service blueprints, service ecology maps, and more.
• Convert Quin’s business needs and user insights to valuable service propositions and come up with product requirements needed for the desired service proposition.
• Design meaningful service experiences for both Quin’s customers (patients) and organizational benefits (Quin and Quin GP’s).
• Carry out user research, make rapid prototypes and carry out experiments to test hypothesis and service concepts.
• Comfortable with ambiguity and working in a fast-paced, dynamic environment. You can improvise and adapt to the moment.

Finally, join our design team, which means you’ll have User Researchers, UX designers, Product designers, Copywriters (and more) to work with. We believe in a collaborative environment. You will be supported by your teammates through feedback, inspiration sessions and knowledge sharing meetups.

How you make us better

• You have several years of relevant experience and a solid track record of Strategy-driven innovation. Your title may have been Service designer, Strategist, Design strategist, Business Designer -or something else-
• A strong portfolio showcasing your skills in Service design and direct impact on product and service strategies.
• Knowledge of Service Design standards in Healthcare or the medical industry is a plus.
• You trust the design process and design thinking forms the basis of your work. You have a positive problem-framing attitude.
• You are analytical, can put things in perspective, and can find the common thread in a story.
• You communicate convincingly and visually. You will need to be comfortable in English. Speaking Dutch is a plus but not a must.
• You can prepare and facilitate workshops in which you manage group dynamics to achieve the best outcome.
• You are a good and active listener, you empathize well and easily make connections with others, and know how to co-create with end-users.
• You are curious and adventurous, you enjoy exploration and seek interesting questions.

How we make you better

• Make a positive impact on the healthcare system
• One of the fastest-growing healthcare technology companies in The Netherlands
• Investing in a pension plan for the long term
• Budget for professional development and training
• The best equipment you need to make your design happen
• Bootcamp sessions every week to stay fit
• Hybrid work-from-home support
• An inspiring office (ex-Netflix building) located in Amsterdam’s heart
• A healthy lunch in the office
• Events organized by the company, such as retreats and other activities
• Colleagues who are fun, ambitious, and enthusiastic