Service Designer

Service Design

• You have proven experience in a service design role, preferably in a digital product environment, with hardware product operations and maintenance experience a bonus.

• Understand the impact on product development and our existing service offerings

• Think holistically and create solutions in an integrated way

• Work with and help implement tools and processes for designing best services

• Have experience in setting up the way of working internally between key departments involved in service definition

• You have experience with user research methodologies, both qualitative and qualitative

• Have excellent presentation and convincing skills

• Create prototypes, organize user testing sessions and be able to gather feedback applying industry standard processes and tools.

• Know how to facilitate ideation workshops successfully and are no stranger to Service Design and Design Thinking approaches

Agile Working

• You know agile methodology and apply an agile mindset to all aspects of your work.

• You can work in a fast-paced, evolving environment and use an iterative, flexible approach to enable rapid delivery.

Be skilled at …

• User journey mapping, service design blueprints, and value stream driven processes

• Strong problem analysing skills and product market fit solutions

• Customer experience mapping

• Bridge design and business thinking

Be…

Caring – You show empathy for your customers, your team and you are an e-mobility enthusiast who wants to contribute to a cleaner world.

User centric – You understand users and can identify who they are and what their needs are, based on evidence. You put users first and can manage competing priorities.

Integrator – You are a person who is able to switch between all competences involved, balancing user, technical and business perspectives

Strong communicator – You can communicate effectively across organisational, technical and political boundaries, understanding the context. You know how to make complex and technical information/ language simple and accessible for non-technical audiences.

Have knowledge of…

• Working on business transformation programmes and collaborating in multidisciplinary teams

• Proven track record using service design to drive customer experience improvement, innovation and organisational change

• The organisational implications of achieving customer centricity

• Working in a self-directed way and flexible in adapting to changing demands