Service Designer

This is what you will do
You work on the domain service within the Cluster Travelers. In this Cluster we inspire, entice, inform and service travelers in an unambiguous and recognizable way during their entire (digital) customer journey. We want to create an optimal traveler experience by providing valuable service in the form of proactive attention, help and guidance during the entire journey. Do you have an affinity with the traveler and does your heart beat faster for good service? Then we are looking for you!

Within this organization a lot is already known about customer needs and what travelers (want to) experience during their trip. There is a vision on customer experience that guides the commercial strategy. It is widely used in the organization. We are also working on a translation into an integral service strategy. We do this through Human Centered Design. In the past year, a standard sprint methodology and design toolkit was developed and tested. It is the strong desire to grow further in the short term towards a systemic approach to design thinking and data-driven customer journey management. As a service designer you realize this ambition by understanding the customer journey and visualizing it, but especially by involving colleagues in it.