Service Designer

You inspire fantastic design (and roll up your sleeves yourself in the meantime):

• Figuring out what customers need.
• Analyzing research findings and preparing high-impact reports and presentations. Bringing order to chaos by finding connections and reducing an abundance of insights and research to the essentials.
• Convert complex problems into simple, compelling visuals including journey maps to identify areas for improvement. You use this to create an attractive customer experience.
• Creating digital solutions that answer user needs and translate limitations into effective digital experiences.
• Building information architecture, interaction models, customer flows, schemas and visual design that bring new ideas to life.
• Participate in an iterative design process, in close collaboration with stakeholders. Testing concepts and prototypes in the real world.
• Promote design excellence in digital design – you can see the difference between ‘good’ and ‘great’ work and get the most out of the teams you work with.
• Inspiring colleagues and partners.
• Solution-oriented and medium-independent, willing to look beyond your own skill set or discipline to find the right solution to a problem.
• Guiding multidisciplinary teams through the design process – from research and prototypes to execution and implementation. You are collegial and contribute to healthy team motivation and mental resilience.