Service & UX Designer

As our Service & UX Designer you initiate, accelerate and deliver high quality customer experiences for both Rituals customers and employees. You know your way around complex fuzzy starting points and know how to navigate towards suiting digital design concepts for online, in-app and touchpoints in our 750+ stores worldwide. Your skills in strategy, research, and design drive our omni-channel projects to new heights. Listening to our customers and employees is your favorite ritual! This matches you as enthusiastic Service & UX- Designer.

For 32-40 hours per week, you:

• Orchestrate all our digital touchpoints in customer and or employee journeys, while keeping track of our omni-channel approach.
• Gather requirements from the business and our customers with qualitative research and workshops.
• Kick-start, structure and guide the discovery phase of the UX design process.
• Facilitate teams within rituals to map and shape future visions for our digital products.
• Translate insights into high-level digital concepts using your design skills.

In addition, you can work on collaborate with other designers to define, design and deliver the final product or occasionally creative facilitate sessions for other teams at Rituals.

JOIN OUR TEAM

Within the Digital department, you work together with 15+ enthusiastic colleagues. Just like you, they have the full focus to deliver the best quality every time. You notice that especially during our kitchen reviews where designs are being reviewed on their pixels, storytelling, behaviour, photography choices and animations. And how do you best describe our working atmosphere? Collaborative and creative and with a lot of energy. Chiel Borgonjen, UX Lead, explains you why:

“You don’t get told what to do here, you need to be curious, want to help people. Just lean in, listen, and take digital transformation to the next step either on your own or by bringing people together. Being part of the digital frontline has been an awesome experience so far.” 

THIS IS YOU

High on energy, low on ego and with a little bit of humour. You are also ‘one of a kind’ because of your sharp eye for the tiniest details. In addition, you are as a Service & UX designer entrepreneurial and approachable. This shows especially when you lead customer journey mapping workshops, or drive projects forward with your vision. You do this in a team of designers who all are ambitious, self-starting and autonomous in their way-of-working.

And on top of it, you have:

• A minimum of 2 years in service design teams or digital design/research agencies.
• Know-how and first-hand experience of digital design processes.
• Expertise in qualitative research and knowledgeable in its quantitative counterpart.
• Creative facilitation experience: Journeys, Blueprints, Brainstorms.
• Skills in design tools like Figma, Sketch, Miro & Invision.