This is what you are going to do

Within our UX/ Service Design team you help our clients to improve their customers’ daily lives, by managing all phases of the UX/service design process with a design thinking mindset.

• Plan and conduct market and product research, benchmarks and user interviews.
• Chase and interpret data to find new and applicable insights.
• Define personae and facilitate empathy-  and journey mapping workshops.
• Develop high level concepts, wireframes and clickable prototypes to envision and test functionality and usability.
• Create user stories and communicate concepts and solutions to various stakeholders.
• Deliver relevant and feasible strategic roadmaps with company-wide impact.
• Participate in pitches for current and new clients and provide account directors with approach input and high-level budget estimates.
• Assist junior UX/UI designers with their work and guide them in best practices.
• Share your knowledge by hosting internal and external workshops, webinars and/or articles.

This is what you bring to the table