Service Designer

ABOUT THE ROLE

We are looking for a passionate Service Designer to help us craft seamless, omni-channel experiences for our clients and partners across the environmental commodities space. You’ll work at the intersection of product, design, and sustainability—mapping and improving end-to-end customer journeys that span digital interfaces, human interactions, and operational processes.

This is a unique opportunity to bring clarity and cohesion to complex services in a rapidly evolving market that truly matters.

Key Responsibilities

• Design and optimize service journeys: Integrate legacy systems with new digital tools to rethink operations and mature the company’s ways of working
• Map experiences: Create current-state and future-state service blueprints, personas, and journey maps, and guide internal teams through these insights.
• Lead co-creation workshops: Facilitate multi-stakeholder sessions to uncover pain points, co-create solutions, and define the future-state vision.
• Define ways of working: Architect intuitive, frictionless processes—across corporate sustainability teams, institutional traders, and other groups—that align with customer value.
• Cross-functional collaboration: Partner with UX designers, product owners, program managers, engineers, and SMEs to embed service design into roadmap planning and deliver scalable solutions.
• Advocate human-centered systems thinking: Produce documentation and design artifacts to support scale, champion a customer-first mindset, and set the baseline for product strategy discussions.

Key Requirements

• Proven service design expertise: 5+ years in service design, UX, or experience strategy—ideally within complex, regulated, or digital environments.
• Strong end-to-end portfolio: Demonstrated impact through a portfolio of full lifecycle service design projects (financial platforms, marketplaces, or enterprise apps) that communicate system dependencies and customer value.
• Leadership and collaboration: Track record of leading cross-functional teams, inspiring product thinking, and managing stakeholder expectations at senior levels.
• Critical and creative problem-solving: Ability to tackle complex data flows, compliance constraints, and user-behavior challenges with a structured, systems-thinking approach.
• Communication and adaptability: Excellent written/verbal skills for technical and non-technical audiences; comfortable in dynamic, mission-driven settings with evolving product offerings and regulations.