Senior Service/UX Designer

We are seeking a talented and creative UX/Service Designer to join our team. The ideal candidate will be responsible for developing innovative and effective customer experiences across multiple channels, including web, mobile, customer service and in-store. You will collaborate with our clients and cross-functional teams to identify customer needs, create design solutions, and continuously improve the customer journey.

About us:

At The Valley, you will work in the new reality for professional creatives, with greater vision and application of your skills. We’re a full-service creative consultancy striving to make the best work of our lives in both marketing communication and digital experiences.

Our clients range from Nike to Hertog Jan, ING to Dille & Kamille, so you’ll have the opportunity to stretch your creative capacity for a wide range of mediums and objectives. Your work will be as diverse as your interests, covering design sprints, journey mapping, Northstar vision and product design.

Key Responsibilities:

• Develop and execute customer experience strategies and design solutions that align with business objectives and customer needs.
• Work closely with product, engineering, and marketing teams to ensure customer experience is seamless across all touch points.
• Conduct user research, analyze customer feedback, and develop personas to inform design decisions.
• Create wire frames, prototypes, and high-fidelity designs that are intuitive and visually appealing.
• Collaborate with development teams to ensure designs are implemented correctly and meet design specifications.
• Continuously iterate and improve customer experiences based on customer feedback, usability testing, and industry trends.

Ideally, you have:

• Bachelor’s degree in interaction, service or product design, or a related field.
• Minimum of 3 years of experience in customer experience design or a related field.
• Strong portfolio showcasing UX/Service design work, including web and/or mobile design.
• Proficiency in prototyping tools such as Figma or similar.
• Experience in workshop facilitation, journey mapping and stakeholder management.
• Experience with user research methods, including surveys, usability testing, and data analysis.
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Strong problem-solving skills and ability to take a data-driven approach to design decisions.
• Preferably Dutch and English proficiency level of C1 or native.

If you are passionate about creating exceptional customer experiences and thrive in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity. We offer a competitive salary, a comprehensive benefits package, and a collaborative work culture that encourages creativity and innovation.