Service Designer

Within Zilveren Kruis we work every day to provide the best service for our customers. In this way we strive for a good customer experience and loyal customers. As a Service Designer you work on the development and optimization of valuable services and services that help our customers to feel better in their own environment and at work. We also work on an optimal experience for our business partners – healthcare providers and employers. We are looking for a full-time service designer for the target group of healthcare providers.

What are you going to do?

• You independently set up customer surveys and experiments, carry them out and include colleagues in the insights obtained. Varying from needs assessments to concept testing, depending on what the project needs. In this you guide the process and determine what is needed;
• You often work in multidisciplinary teams in which you use Service Design methods and tools (such as customer journey mapping, service blueprints, concept presentations and storytelling) to design services and products together with colleagues;
• You devise, facilitate and co-create independently design workshops and design sprints with both colleagues and healthcare providers;
• You contribute to the step by step further realization/implementation of service design and design thinking within the organizational units of Zilveren Kruis that work together with healthcare providers;
• You contribute to the design of the Customer Experience vision of Zilveren Kruis so that the healthcare provider also has the best possible experience.

What makes you unique as a Service Designer