Senior Service Designer

Admiral is seeking a pioneering Service Designer and Researcher to spearhead the establishment of our cutting-edge service design practice. This role offers a unique opportunity to conduct extensive user research and deliver user-centred services for our customers.

Responsibilities

• Lead the establishment of the service design function at Admiral, defining innovative processes and best practices to drive impactful outcomes.
• Take charge of strategic service planning, ensuring alignment with business objectives and user needs through comprehensive research methodologies.
• Develop clear service goals using advanced service mapping techniques, value propositions, and detailed blueprints.
• Champion solutions to address organisational challenges, drawing on extensive research and analysis.
• Collaborate closely with cross-functional teams, including product managers, designers, and other insight teams, integrating live data into service design artefacts to enrich user experiences.
• Facilitate collaborative workshops, leveraging research insights to guide teams towards consensus and effective decision-making.
• Drive the development of cutting-edge concepts and proposals for new services or enhancements grounded in robust research findings.
• Transform complex information and processes into visually compelling and readily understandable representations.
• Conduct rigorous independent research involving customers, stakeholders, and subject matter experts to inform every stage of the design process.
• Create persuasive presentations and reports to effectively communicate research insights and recommendations to stakeholders.

Qualifications

• Hold a degree in a relevant discipline or have equivalent industry experience.
• A degree, Master’s, or PhD in one or more of the following is preferred: Human-Centred Design, Human Factors, Human-Computer Interaction, User Experience, Psychology, Social Anthropology, Digital Anthropology
• 5+ years of professional experience as a Lead/Senior Service Designer/Researcher.
• Proven leadership skills and the ability to mentor and guide junior team members.
• Expertise in tools to produce outputs such as Service Blueprints
• Experience with generative user research techniques.
• Excellent analytical and problem-solving skills.
• Passion for collaboration and working effectively across disciplines.
• Experience in a regulated industry (a plus, but not essential).

Why Join Us?

• Be a founding member of a dynamic new team shaping the future of UX research at our company.
• Lead the way in estabashling a user-centred culture that drives exceptional business value.
• Work with a talented and passionate team committed to collaboration and innovation.