Associate Service Designer

If you are currently studying towards an IT, Computer Science or Design/Web Design, an industrial placement year with us will give you a great chance to learn on-the-job skills, work on real projects and get paid a salary!

This is a fantastic opportunity for you to develop your skills and business knowledge before heading back to university to complete your degree.

You’ll be encouraged to ask questions, explore new approaches and develop yourself as a valued member of the HMRC Digital team.

We are leading the digital transformation of HM Revenue & Customs (HMRC). HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing digital services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations.

Our roles sit within HMRC’s Chief Digital & Information Group (CDIO), we’re increasingly delivering in-house through our growing network of digital delivery centres – hi-tech, state-of-the-art facilities across the UK.
Our multi-disciplinary, agile teams create and build digital services around our customer needs. With a growing network of state-of-the-art digital delivery centres, we’re not afraid to try new ways of working and are leaders in the field of new technologies including automation and robotics.

We’re making HMRC’s services and information simpler, clearer and faster for individuals and businesses. This is an exciting time to join an organisation that is putting digital and user-centred design at the forefront of our response to the challenges and opportunities of our age.

Our design team members work in the areas of service design, content design, interaction design and graphic design. Collaborating with a wide range of disciplines, stakeholders and colleagues, including policy and process owners, to meet user needs through content and services across end-to-end journeys

In this role you will:

• developing a view of the future opportunities and possibilities for tax and government services to meet user needs
• contributing design expertise to deliver services that provide an integrated and consistent experience
• building collaboration to solve whole problems for users, regardless of departmental boundaries
• supporting team members planning user research and contributing to analysis and synthesis of research findings
• contributing to mapping current service journeys and creating blueprints for improved or new services

Responsibilities

Essential Criteria:

We are looking for someone who:

• Has strong analytical skills.
• Good stakeholder management.
• Able to work successfully as part of a team.
• Strong communication skills; with the ability to relay technical information to all audiences.
• User focussed – understands users and can identify who they are and what their needs are.
• Has attention to detail.

Eligibility Criteria:

To be eligible for the role you must meet the below criteria:

• Currently in your second year of university, studying full time towards a relevant IT, Computer Science, Design/Web Design.

We are an equal opportunity employer and value diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.

To be eligible for the role you must meet the below criteria:

• Currently in your second year of university, studying full time towards a relevant IT, Computer Science, Design/Web Design.

• 22 days annual leave allowance, increasing to 25 days after 1 year in service.
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity