Service Designer

The Role

We are looking for a ‘hybrid’ Service Designer who can lead our new digital health product innovation process, and welcome applicants who are able to bring a variety of skills in product, research or UX and may have developed service design skills in the process.

Key Responsibilities

As our sole Service Designer (Lead) you will:

• Lead the innovation of a brand new digital health product
• Build and execute a realistic project plan with clear risk identification and mitigation
• Design the core framework for the new product
• Develop, test and iterate prototypes to feed into the design cycle
• Be able to source human resources where and when needed (content, art, code, testing etc.)
• Work closely with our product team throughout
• Translate and join up user and organisational needs into the end-to-end design and delivery of our products and connected services
• Build a community of key stakeholders relevant to the success of the new product

Knowledge, Skill and Experience

Essential:

• Be able to bring together strategic, practical, creative and project management skills
• End to end experience of digital product innovation including design, development and launch – success data will be expected to be shared
• Solid understanding and experience in service design so you know when and where to break the rules
• Experience in the health sector (children’s mental health will be a bonus)
• Frugal innovation skills
• Ability to prototype, test, iterate
• Passion for mobile gaming and an understanding of current industry trends
• Good communication and teamwork abilities, capable of collaborating effectively with cross-functional teams
• A real interest in supporting the mental health of young people
• Proficient in all necessary softwares for wireframing, prototyping, user testing, project management etc.
• Ensure all efforts are closely aligned with business goals

What we offer

• Contract: full time
• Salary: dependent on experience
• Location: Workspace in Farringdon (Central London)
• Annual leave: 28 days annual leave plus bank holidays
• Pension: access to our employee pension scheme