Service Designer

Job Description:

• You will be part of an agile team of software engineers, designers, user researchers, product managers, and other stakeholders and help the project team build a coherent service.
• You decide which service design activities are appropriate for the project. Activities could include client workshops, service definitions, service blueprints, service concepts, customer journey mapping, business model canvas, rapid prototyping, ethnographic studies, creative brainstorming, and persona development.
• You neatly articulate the problem to be solved, the scope of the service and success criteria.
• You produce compelling end-to-end, front-to-back service experiences that become the focal point of service development. You can persuasively communicate your service vision to diverse audiences through written, visual, and oral presentations.
• Because of your experience, you can act as a service designer “trouble-shooter” and deal with ambiguity and noise in projects and still provide effective service design to complex and non-standard projects.
• You may mentor more junior team members.
• A degree in a relevant subject and/or an intensive course in service design or equivalent practical experience.
• Relevant service design experience within an agile development team.
• Evidence of practical application service design methods and tools.

5 years of relevant service design experience.

• Experience of coaching, mentoring or management of UCD/design teams.
• Skills in related UX disciplines such as interaction or content design, user research or programming skills.
• Evidence of Interaction design and/or user research methods
• User Research and Prototyping skills
• Facilitation skills
• Excellent communication and presentation skills
• Ability to work collaboratively with designers, developers, researchers, and stakeholders across a project lifecycle
• Experience working with agile methodologies and tools
• Bachelor’s or Master’s degree in Service Design, Interaction Design, User Experience Design, or equivalent work experience
• Experience in the IT or software development industry is a plus
• Experience in project management or change management is a plus