Service Designer

Your role

The services we co-create are often transformational – the solution may not be obvious and the landscape is complex, so we are looking for individuals who can make sense where there is very little framework or direction.

You will support design decisions, communicate strategies, and coach others. Your role involves improving inclusive, accessible, and sustainable design practices, aligning user needs with organizational goals. You’ll be planning and running design sessions. You will also embed hypothesis-driven and iterative design practices, and help teams adapt to changes.

Additionally, you will lead and coordinate design work, advocate for user-centred design, and create an inclusive environment for designers.

Your skills and experience

Essential:

• Proven ability to lead complex, user-centred design projects from initial concept to final implementation.
• Experience in designing government or public services
• Strong knowledge of the GOV.UK service standard
• Strong skills in mentoring and coaching teams in iterative design practices.
• Expertise in integrating data-driven insights into service design.
• Experience in creating accessible and inclusive services.
• Ability to build and maintain strong, strategic relationships with key stakeholders.
• Excellent communication skills, with the ability to articulate and champion design concepts and strategies at the highest levels of the organization.

Desirable:

• Ability to define and lead the strategic direction of service design within the business area.
• Expertise in, or the ability to lead user research projects and activities
• Experience of leading design sessions and integrating diverse perspectives
• Understand the strategic context of your work and how it aligns with broader project goals.
• Experience of working in other sectors
• Consultancy experience and demonstrable experience of opening-up new account spaces
• Multi-disciplinary design skills set
• SC clearance

Qualifications:

• Degree in Service Design, Interaction Design, User Experience Design, or a related field or equivalent experience.
• Relevant professional certifications or equivalent experience.