Principal Designer – Service Design

What you’ll do

• Lead customer-centric approaches to business problems through discovery activities and develop new business opportunities within Co-op
• Be responsible for defining the strategy and direction of service design at Co-op
• Define service design standards and processes, and make sure these are followed appropriately across our teams
• Lead teams across domain to identify and explore opportunities to increase the value impact of service design across multiple business areas
• Use your service design expertise to influence our wider business strategies
• Support the design teams to build community, shared practices and knowledge across teams
• Collaborate with our delivery and engineering leadership to continuously improve the ways our product teams work together
• Encourage and support our service design community to share their knowledge and experience across the wider business
• Co-ordinate the allocation of colleagues across our user research teams to make sure they have everything they need to successfully deliver on tasks and projects
• Line-manage 3 to 6 of our Lead Designer colleagues, supporting them to effectively manage their own teams

This role would suit people who have

• Significant experience within a Service Design role
• Senior management experience, with the ability to lead teams of 4 or more people
• An expert understanding of service design standards, principles, and methods
• Good communication skills, with the ability to translate complex information for a non-technical audience
• Good relationship-building skills, with the ability to influence and challenge people inclusively