Service Designer

As a Service Designer, you will be responsible for the end-to-end design perspective of a service. You will identify gaps and opportunities for end users and the organisation across all touch points within both digital and non-digital services, ensuring consistency and the value exchange.

You may be asked to do a number of different things on a number of projects; this could include any or all of these things:

• Work with the team and stakeholders to capture the entire perspective of your service, set the vision and build a roadmap for the future
• Understand the existing system of your service and work with teams to target improvements and cost reductions
• Capture, document and present holistic user journeys in a clear, engaging way
• Actively promote the design perspective in discussions with teams and stakeholders
• Understand user needs and track interactions across departmental and organisational boundaries
• Arrange all interactions into rational user journeys across the service
• Create and rapidly iterate both digital and non-digital service prototypes
• Utilise, iterate and introduce digital patterns and standards that scale
• Welcome constructive criticism and be able to constructively review the work of others
• Be excited about the future and bring new trends and technology into services
• Analyse failure within services and identify root causes for that failure.

Skills and experience

• Strong experience delivering Service Design
• Strong digital design/product development background
• Proven ability to balance the needs of the user with the objectives of the business
• Contributes to the development of organisational methods and standards for user research
• Experience of devising strategy, blueprints and journey maps
• Providing oversight, quality assurance and stakeholder management
• Public sector or large corporate background would be ideal.
• Evidence of a passion for design – eg arranging meet-ups, design blogs etc.