Lead Service Designer

Job Description :

•⁠ ⁠Service Design practitioner experience ideally within financial services industry)

•⁠ ⁠Expertise in service blueprinting and process mapping, being proficient in use of journey mapping tooling, such as Figma, MIRO, Visio

•⁠ ⁠A deep understanding of designing services that provide seamless and personalized experiences for customers within businesses of similar scale and nature

•⁠ ⁠Extensive background in developing and implementing strategies that improve services to align with business goals and make customers happier.

The ability to identify areas for improvement in services by aggregating and analysing customer feedback.

Proficiency in creating and using metrics and indicators to measure service quality and make continuous improvements.

Operational and digital strategy experience, in particular translating customer comments into strategic action while mapping customer journeys Experience communicating service design outputs to senior stakeholders