Senior Service Designer

The number of roles available is 2, with the first one being FTA and the second being a job share. Candidates will have an option to apply to either work patterns.

Here at the Department for Levelling Up, Housing and Communities (DLUHC), we work on things that make a real difference to people’s lives.

Whether it’s through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you’re thinking of joining us, there’s never been a more exciting time.

We have circa 3,500 staff who are based in 20 offices across the UK.

Our digital directorate works with policy and programme teams to apply digital, user-centred thinking to important problems like local growth, homelessness and planning. In some cases, we’ll build new digital services – in others we expect to discover from our users that digital isn’t the answer.

We have multiple opportunities available as we are growing and developing our service design community across the digital directorate, specifically within our Data Collection as a Service team (DCaaS) and Funding Services teams.

You can read more about our Funding Service Design (FSD) team in this blog.

As a Senior Service Designer in DLUHC your work will be pivotal to achieving our vision as a department.    We particularly welcome candidates from an ethnic minority background and other underrepresented groups to apply, as we work to continually improve our ability to represent the places and communities we support through our work.

As a senior service designer, you’ll:

•    work as part of an agile, multidisciplinary team to design and deliver public services for users

•    design collaboratively with a wide range of stakeholders, including policy and operational delivery teams

•    use research and evidence to identify and solve complex problems

•    develop service strategies in partnership with your team

•    guide and support a growing community of designers in the department

As a senior service designer, you’ll have:      

•    experience of designing end-to-end services for users in complex environments

•    experience of involving a wide range of users and stakeholders in design activities

•    experience of using research and evidence to understand user needs and test design concepts

•    an ability to think strategically and negotiate important design decisions

•    an ability to create service prototypes using a variety of methods

•    an ability to quickly understand the social, technological and political context of services

•    a deep understanding of the importance of inclusive, accessible and sustainable public services

•    a demonstrable ability to guide and support others