Senior Service Designer

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups including ethnic minorities, people with a disability and people with gender diverse identities.

There’s never been a better time to join the DVSA.

Our Digital-first vision is supported by a clear strategy which allows our staff to develop and grow.

Click here to find out more the award-winning services we work on and what’s on offer for you, helping drive your career forward.

Are you a creative and experienced designer who relishes the thought of designing services to help millions of people in their everyday lives?

Do you have a passion for creating digital experiences with a human touch?

Do you love your craft and enjoy helping others to develop theirs?

Can you lead a project from defining and understanding the problem, design and delivery of the right solution to continuous improvement in-life?

If so, this is the role for you! There really is no better time to join us at the DVSA! We’re committed to improving safety on Britain’s roads and have growing opportunities to work on a wide range of interesting and exciting projects across our Driver, Vehicle, Enforcement and Enabling Services programmes.

We’re building discovery teams of Service Designers and User Researchers to work with our Lead Business Analysts and help provide skills and knowledge across the wider agency. Bring your user-centred design expertise and join us in supporting and leading digital teams with discovery. You will ensure we create the best possible ideas, opportunities and improvements for those who use our services.

The senior service designer is an experienced designer who works with minimal support and can influence and mentor others.

You will:

• Design services which meet the Government Service Standard
• Ensure services meet public sector accessibility regulations
• Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation
• Design and implement strategies to ensure services are efficient, scalable and robust
• Develop user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System
• Prototype website designs and UI elements as required
• Embed and continually improve ways of working across delivery teams.

• We’re looking for someone confident in creating collaborative environments, giving people a safe space to contribute to the solving of problems and development of new ideas.
• You’re curious about understanding our users and what drives their behaviour, helping us to pinpoint the change we need to deliver to keep Britain’s roads safe.
• You have a proactive mindset with a strong ability to influence decisions and strategies to achieve the right outcomes for our users.
• You’re skilled at problem solving in a landscape made up of complex services that can span internal departments and external organisations.
• You’re comfortable with navigating ambiguity, whilst contributing to defining the user centred design approach for DVSA.
• You have strong stakeholder management skills, effective in communicating with a wide range of people from senior management to members of the general public.

We’ll assess you against these behaviours during the selection process:

• Delivering at Pace