Service Designer

Exception is an innovative Digital Transformation specialist that accelerates your digital journey, creating exciting and rewarding digital futures. Working with organisations in Financial Services and Central Government, we help them re-imagine and re-engineer their systems and operations by developing strategies to excel. We are recruiting a Service Designer within the Digital Transformation Team in Bristol, who has a passion for concepts such as user centred design and systems thinking.

Responsibilities

• Leading the design, development, and testing of service solutions, collaborating with creatives, developers, and project managers.
• Conducting thorough requirement gathering sessions with clients to understand their needs and translate them into effective service design solutions.
• Driving rapid delivery projects within an Agile environment, ensuring the timely delivery of high-quality service solutions.

Experience

• Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts and service blueprints
• Experience working in both agile and waterfall methodologies.
• Ability to visualise and breakdown complex services in an easy-to-understand format for varying audiences.
• Ability to adopt a curious and inquisitive mindset – with a passion for asking ‘why’.
• Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers.
• Ability to manage competing priorities in a tight timeframe with a proactive mindset, strong stakeholder management skill, with the ability to balance competing views as part of the design process.
• Being an advocate for user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users.