Service Designer

At Exception, we craft exciting digital futures, accelerating clients’ digital journeys by introducing innovative products, creating unique digital experiences, and providing robust IT platforms, swiftly.

Role Overview:As a Service Designer, you’ll join a dedicated team focused on creating impactful digital products and services. If you’re passionate about user-centred design and systems thinking, this opportunity is for you.

Key Responsibilities:

• Champion the design, development, and testing of service solutions.
• Conduct requirement gathering sessions to understand and translate client needs.
• Drive rapid delivery projects in an Agile environment, ensuring timely, high-quality solutions.

Project Involvement:You’ll work on varied projects across the public sector, financial services, criminal justice, and aviation & transportation industries. Recent achievements include a world-first migration of Niche RMS to Azure, delivering facial AI PoCs, and a greenfield digital transformation for a government organisation.

Ideal Candidate:

• Experienced in creating service design artefacts (user journeys, personas, blueprints).
• Familiar with agile and waterfall methodologies.
• Able to visualise complex services simply for diverse audiences.
• Possesses a curious, inquisitive mindset.
• Comfortable in cross-functional teams with researchers, designers, analysts, product owners, and developers.
• Strong in managing competing priorities and stakeholder relationships.
• Advocates for user-centric design, translating user stories into effective service proposals.
• Haven’t ticked all the boxes? No problem. As long as you answer yes to some, then we’d still love to hear from you!