Lead Service Designer

If you have previous experience as a Service or UX Designer we’d love to hear from you!

The team/ department

This role will be part of our newly created department named ‘Digital Hub’ based out of our Leeds office. Our department falls within the Intelligence and Digital function, a subdivision of the Data, Technology & Innovation (DTI) division. The Intelligence and Digital function are leading the FCA in harnessing the power of data and advanced analytics to transform financial regulation.

We believe in collaboration, inclusivity, innovation and using data to be at our best. We place emphasis on curiosity and experimentation. We collaborate widely with other regulators, academics, innovative companies, and within the FCA.

Data is an essential ingredient to delivering effective regulation, so we treat our data as an asset and have built services to ensure we can make best use of it.

Importantly, we believe that people need space to learn and grow and we supply supporting learning programmes and opportunities for all staff. In our culturally diverse team, everyone is encouraged to be part of the team and put their ideas forward. We strongly value, encourage and support diversity, equity, and inclusion.

What you will be doing (the role)

• Support your colleagues to see their service through a people lens with a design state of mind, helping them to map and discover opportunities to improve the life of users
• Design service improvements through root cause analysis of service failure. Use data, design thinking and agile ways of working to solve problems, test ideas quickly, iterate what you do and embed a learning culture
• Plan and facilitate co-creation workshops with users and stakeholders to propose the most optimal solution for a given problem
• Develop artefacts that best communicate systems, opportunity, and vision to varying audiences
• Contribute to the FCA Design System, identifying design patterns and reusable components to tackle common issues across the FCA
• Support the development and growth of our design community of practice