Service Designer

Your Role
As a Service Designer, you will design accessible, high-quality digital services, ensuring that user needs, and business requirements have been considered throughout and will be achieved by the service.

Your role will also involve:
– Working with teams and senior leaders to ensure a seamless user journey across multiple products and services (including both online and offline processes).
– Creating and rapidly iterating service prototypes and mock-ups to explain to teams and stakeholders how the service will (or could) work. This will also include other approaches such as storyboarding, service mapping or user journey mapping.
– Give and receive constructive feedback within a multidisciplinary team and willingly learn from mistakes.
– Identify ways to improve services and user journeys by simplifying complex experiences and improving content.
– Collaborate with technical and security teams to understand what needs to be built to deliver the service.
– Validate the outcomes of design, to ensure they meet operational, technical, architectural, service support and user needs. Flag any potential service design risks and escalate them as appropriate.
– Communicate the benefits of user-centred design across organisational boundaries and support stakeholders in understanding UX design principles and goals.

About You

– A proven track record of service design, including working on Digital Services from concept to final delivery.
– Knowledge of what good end-to-end services look like and how to design in an inclusive, accessible way.
– Ability to listen to the needs of technical and business stakeholders and interpret them in a way that is clear for both audiences.
– Experience of working collaboratively in a dynamic agile environment with user researchers, designers, developers and business analysts to understand and meet user needs.
– Experience in creating static HTML and CSS prototypes, coding for different screen sizes, versioning and hosting a prototype.
– Experience in working on online transactional services.