Service Designer

Job Description:

• Analyse user feedback on the feasibility of user interface performance.

• Assess the feasibility of prototypes for idea testing.

• Clarify stakeholders’ goals, requirements and expectations.

• Develop user journeys that addresses customer and business needs.

• Draft design blueprints and frameworks for user journeys.

• Extract insights from research data points.

• Frame user research study agendas in collaboration with stakeholders.

• Generate pre-concept ideas for user experience enhancement.

• Improve interaction between the customer, product and the organisation.

• Lead design thinking workshops to generate ideas and solutions for user experience strategies.

• Lead user experience designs and ensure their alignment with design and brand standards, analytics insights and customer feedback.

• Oversee usability and concept testing of prototypes in laboratory and real-life settings.

• Prepare documentation for design standards, wireframes, mock-ups and specifications.

• Promote the generation of new ideas for enhancing user experience.

• Provide feedback to direct reports and junior team members.

• Provide on-the-job training to direct reports and junior team members.

• Recommend refinements to design based on usability and concept testing results.