Service Designer

Job Description:

· Analyse user feedback on the feasibility of user interface performance.

· Assess the feasibility of prototypes for idea testing.

· Clarify stakeholders’ goals, requirements and expectations.

· Develop user journeys that addresses customer and business needs.

· Draft design blueprints and frameworks for user journeys.

· Extract insights from research data points.

· Frame user research study agendas in collaboration with stakeholders.

· Generate pre-concept ideas for user experience enhancement.

· Improve interaction between the customer, product and the organisation.

· Lead design thinking workshops to generate ideas and solutions for user experience strategies.

· Lead user experience designs and ensure their alignment with design and brand standards, analytics insights and customer feedback.

· Oversee usability and concept testing of prototypes in laboratory and real-life settings.

· Prepare documentation for design standards, wireframes, mock-ups and specifications.

· Promote the generation of new ideas for enhancing user experience.

· Provide feedback to direct reports and junior team members.

· Provide on-the-job training to direct reports and junior team members.

· Recommend refinements to design based on usability and concept testing results.