Junior Service Designer

The role requires extensive stakeholder management and relationship building expertise, including with colleagues who are new to user-centred design.  But you won’t be doing this alone.  You will be part of a small team of designers and will work collaboratively with business analysts, user experience designers and other change agents.

You will be part of a creative and supportive community of practice and will have the opportunity to make a real positive impact on the businesses and residents of Stockport.  In return the council offers flexible working arrangements, local government pension scheme and opportunity for personal development.

Working with stakeholders to understand their needs and manage their expectations when developing design concepts that will deliver better public services in Stockport.

Working strategically on end to end services to re-imagine and deliver improved service outcomes and costed savings.

Working well as part of a small community of service designers and business analysts.

Keeping up to date with and applying best practice approaches in service design.

Experience of working collaboratively within and across functions to create seamless user journeys.

Can translate research into insights that inform decision making and design concepts.

Confident in running collaborative design activities using a wide range of tools to enable the discovery, definition and delivery of improved services and products.

Expertise in developing ideas and design concepts using sketching, prototyping and iterative design.

An inclusive thinker, ensuring accessibility is hard-wired into our design approach.

Works effectively with stakeholders, understanding and documenting their needs in a way that helps them translate their issues and opportunities into how they can achieve the best possible outcomes.

Experience of recognising unnecessary complexity in services and designing improvements, defining new business processes and assessing other factors necessary for their successful implementation.

Ability to visualise, articulate and solve complex problems and concepts and move from analysis to synthesis and design intent.

Seeks opportunities to develop the practice of service design and the ability to bring others with them.

Experience of working at pace using agile methods.

Qualification or experience in a design related field.

Desirable: Knowledge of the Government Digital Service standards and their application.

Desirable: An understanding of how the digital economy is changing user behaviour and the local government landscape.