Service Designer

The Role

In this role, you’ll work side by side with Experience Strategist and Service Design peers to deliver high value co-creation session to our customers and partners. On customer engagements, you’ll be the design strategist and design leader. You’ll guide the multi-disciplined team through the project, providing insights, ideas, and leadership to deliver high-quality, breakthrough solutions. You’ll work closely with our Consult Partners across practices to identify high-potential customer projects and you will constantly look for more ways to add value to our customer’s experience. You’ll partner with Kyndryl business and account leaders, technical strategists, customers, and Kyndryl’s alliance partners to define problems, imagine solutions and service blueprints, and enable all to bring these solutions to life. As an active member of the wider Kyndryl Vital community, you’ll ensure we connect with the other global Kyndryl Vital teams, and contribute case studies, best practices, and other learnings to our global practice. You’ll also be connected to a global professional design community and have access to Kyndryl design leadership.

Who You Are

Required Technical and Professional Expertise

· 4+ years in human-centered design, emphasizing design strategy, service design, and co-creation

· Confident in facilitation of design processes and customer workshops in projects and make sure the full team is onboarded

· Entrepreneurial mindset, thrive in ambiguity and enjoy ‘first of a kind challenges.’

· Systems-thinking problem-solver who looks through multiple lenses (business, people, technology) and integrates those insights into innovative solutions

· Lead multi-discipline teams through a service design and blueprinting engagement, resulting in experience-based roadmaps that enable technologists to dig more deeply into solutions

· Broad and flexible toolkit for designing co-creation journeys to lead teams from exploration to ideation. Adept at designing new tools when needed.

· Excellent collaboration and communication skills with customers and internal stakeholders

· Strong presentation skills in pre-sales environment

Preferred Professional and Technical Expertise

· Industry vertical experience

· Experience in IT enterprise or IT environment

· Proficiency with tools such as Microsoft Suite, Miro or Mural, & other digital collaboration tools

· Portfolio demonstrating craft, strategic thinking, leadership, customer engagement, and inventive solutions in a variety of contexts

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.