Lead Service Designer

We’re looking for Lead Service Designers to help us transform the department’s end-to-end services into world class products and services for UK businesses and international investors looking to export from the UK or invest into it.

As a Lead Service Designer, you will…

Help your colleagues across the department understand their users, make sense of their own processes and identify where things are failing in existing services. You will also look for opportunities to create new services and processes. You’ll work alongside and with user centred multidisciplinary teams including researchers, developers, business analysts, and interaction designers and will bring a wide view of the landscape as well as be the voice of the user and business. You’ll collaborate with policy teams, trade advisors, senior managers,  product managers and service owners to help understand and communicate the complexities of our services.

You will create visions, strategies and roadmaps to help guide teams and stakeholders while documenting holistic user journeys to communicate and help make/understand key decisions. We’re looking for someone who will be able to analyse existing services to understand pain and failure points, as well as actively promote good design rationale with the team and stakeholders to ensure quality outcomes.

To be effective in this position, you will need to understand the needs of both users and stakeholders and be able to communicate this in an engaging way whether this is by creating prototypes to test an idea, running workshops and co-design sessions with colleagues, or creating service patterns that can be used across our services to ensure consistency and scalability.

We’re looking to develop leaders to become service design standards bearers who will promote the needs of the user and what efficient, effective services look like across the department.

Who you’ll be

We’re looking for an experienced Service Designer who can work with minimal support while influencing and mentoring others. You will be able to help set the right direction and embed good practice within our teams.

Essential experience: 

• Experience of service design within large organisations
• Interpreting technical and stakeholder needs and communicating them verbally and visually in a way that is compelling to both the team and stakeholders
• Working collaboratively in agile multidisciplinary teams and contributing to successful use of design
• Creating meaningful metrics and translating data into insights to inform decisions
• Designing systems across multiple services and touch points whilst delivering the simplest of outcomes based on evidence
• Knowledge of a range of research and design methodologies from workshops, design sprints and co design to contextual research and data analysis
• Can influence important senior stakeholders and know how to direct the strategic approach for stakeholder relationships, establishing and promoting the meeting of stakeholder objectives.

Working Arrangements:

The role will be based in either London, Cardiff, or Darlington, and may require occasional travel to other Department for International Trade Offices. Please be aware that this role can only be worked from within the UK and not overseas.

Informal hybrid working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role.

Commuting costs to meet this requirement and travelling to the main office location will not be covered by Department for International Trade, however commuting costs will be covered for travel to a Department for International Trade office which is not the employee’s main office location under the Department’s Travel and Expenses Policy.

We’ll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace