Lead Service Designer

I’m seeking several Lead Service Designers for a huge tech project working with a global leader. You’ll be a top notch designer that enjoys the responsibility of leading a multidisciplinary team in a complex transformation environment where you will undertake hypothesis based design informed with heaps of user research. You’ll enjoy launching new products and services while creating a disruptive business model. At the same time you’ll enjoy shaping and contributing to the continued growth of a cutting edge service design culture. You will help to grow capabilities while coaching team members to understand design thinking and user centred design using lean start-up principles.
The service design team is an incredibly talented bunch of hybrids that are comfortable with ambiguity but focused on unlocking value and delivering with velocity. The team consists of people with a background in research, design, complex digital transformation, organisational change, strategy, business analysis and software development. We’re seeking people that enjoy collaborating, especially those who have been a part of teams that have launched innovative data driven services to market, or who have worked on services in-market that scale to be highly disruptive.
This is the gig you’ve dreamed about!

You are able to:

Lead the delivery of complex service and product design projects.

Lead multi-disciplinary teams to design, prototype and build omni-channel services.

Deliver high quality solutions and inspire others too.

Design and facilitate research and insight workshops as part of strategic discovery programmes.

Lead hypothesis-driven design and experiments using sprints and design hackathons.

Create detailed user journeys and service blueprints.

Build service prototypes together with the team.

Understand a range of systems and data processing capabilities

Able to articulate change strategies.

Define new processes, operating models and organisational structures .

Design new services that are highly disruptive.

Lead your team to successfully to influence change.

Play a leading role in our service design Community of Practice as part of a scalable Design Operations approach

Socialise and share your work and ideas with senior stakeholders and the wider community.