Service Designer

The Role

We are looking for a ‘hybrid’ Service Designer who can lead our new digital health product innovation process, and welcome applicants who are able to bring a variety of skills in  product, research or UX and developed service design skills in the process.

Key Responsibilities

As our sole Service Designer (Lead) you will:

• Lead the innovation of a brand new digital health product

• Build and execute a realistic project plan with clear risk identification and mitigation

• Design the core framework for the new product

• Develop, test and iterate prototypes to feed into the design cycle

• Be able to source human resources where and when needed (content, art, code, testing etc.)

• Work closely with our product team throughout

• Translate and join up user and organisational needs into the end-to-end design and delivery of our products and connected services

• Build a community of key stakeholders relevant to the success of the new product

Knowledge, Skill and Experience

Essential:

• Be able to bring together strategic, practical, creative and project management skills

• End to end experience of digital product innovation including design, development and launch – success data will be expected to be shared

• Solid understanding and experience in service design so you know when and where to break the rules

• Experience in the health sector (children’s mental health will be a bonus)

• Frugal innovation skills

• Ability to prototype, test, iterate

• Passion for mobile gaming and an understanding of current industry trends

• Good communication and teamwork abilities, capable of collaborating effectively with cross-functional teams

• A real interest in supporting the mental health of young people

• Proficient in all necessary softwares for wireframing, prototyping, user testing, project management etc.

• Ensure all efforts are closely aligned with business goals

What we offer

• Contract: full time

• Salary: dependent on experience

• Location: Workspace in Farringdon (Central London)

• Annual leave: 28 days annual leave plus bank holidays

• Pension: access to our employee pension scheme

Diversity

As a diverse team we are keen to receive applications from people of all backgrounds, ages, and types of formal or informal education. All applicants must have the right to work in the UK.

Great things about working here:

• Female-led and diverse company

• Driven, go-getting culture

• NICE recommended products

• Multi-award winning company

• Company previously backed by the NHS, Innovate UK and partnerships with NIHR funded medtech cooperative, and several academic institutions.