Lead Service Designer

If you have Service Design experience and are seeking a new job in London, Cognizant wants to hear from you. We are looking for a full-time Lead Service Designer, and the role comes with an attractive salary and benefits package, along with the chance to join an inclusive and collaborative team.

As a Lead Service Designer at Zone, you will play a strategic role across all stages of the process and delivery of our service design work. Lead Service Designers play a pivotal role in ensuring that the services brought to fruition are crafted to the highest standard, drive value, and meet and balance the needs of the people who use them and the businesses that deliver them.

To give you an idea of how this Lead Service Designer role would look and feel, here are some areas you can expect to work in:

• Create intuitive and inclusive services that solve real whole problems for users and manage any unknowns, chaos and complexity that can arise at any point in the service design lifecycle
• Initiate and lead collaboratively with your teams to expose and map the service context and then unpack problem spaces
• Identify critical factors, identify insights and prioritise value-driving opportunities to deliver business and customer value while mitigating any foreseeable impact on other stakeholders
• Play a leading role in client workshops to drive alignment, clarity and shared understanding

The successful Lead Service Designer applicant will have a portfolio presenting a few case studies covering the whole service design lifecycle (from discovery to Beta and beyond) with actual artefacts that can be presented in depth during the interview. You will also require:

• Experience leading the design within multi-disciplinary agile service teams (incl
• content and interaction designers, business analysts, researchers, developers and subject matter experts)
• Clear evidence of how you solved whole real user needs through an evidenced-based design
• Proven and practical experience in leading or playing a senior role in defining or delivering user-centred services
• Experience in formulating and developing service value propositions

In return for your dedication, collaboration, and commitment, you’ll receive a generous salary and benefits package, joining a welcoming and inclusive culture. At Cognizant, taking care of employees is a priority:

• You can pursue innovative career tracks and opportunities here
• You can enhance your professional development through education and dedicated training
• We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.