Senior Service Designer

As a Senior Service Designer you’ll:

Lead on developing the end-to-end holistic view of remediation, using creative and innovative design and mapping approaches to create products that tell a story and bring it to life for non-experts. The role welcomes service designers with a strategic and/or systems mindset that can see the bigger picture, whilst using the creative design approaches to communicate a story that can support the efforts of remediation.

Your responsibilities include:

• Working with the team to define the boundaries of the remediation landscape, helping to determine the end-to-end environment, and producing visualisations that document this using strategic service design and/or systems mapping approaches.

• Produce a variety of visual products that represent the system, including user journeys, system maps and process maps, taking a creative approach to ensure products are user-friendly.

• Develop an understanding of the current remediation landscape and any future changes, to understand when implementation of new policies would impact the sector and our users.

• Using and embedding insights from user research and other sources of data and user feedback into visual products to identify paint points and challenges from a user perspective.

• Understanding the dependencies within the remediation system and how the five programmes align, seeking to identify incentives and disincentives across the system.

• Taking a strategic view of the system to support prioritisation and decision making around improvements needed in the system, and supporting the production of a project roadmap.

• Building relationships with teams across remediation to work collaboratively to build the system view, and to facilitate close working relationships that enable cross-team working on projects identified through the system design work.

• Implementing a user-centred systems approach, bringing and embedding knowledge of user-centred design to a complex policy landscape

• Championing user-centred systems approaches, developing and building capacity of systems design across remediation.

• You will embody inclusive leadership, line managing others to support career development and to direct the work of others.

• You will be able to access the support of, and contribute to, the relevant Community of Practice within the department

We are seeking a Senior Service Designer that can engage at a strategic, systems level in complex landscapes in a way which priorities users and their needs.

The role requires:

• Significant experience of working as a lead/senior level service or systems designer in a user-centred design team, project or programme.

• Experience of working in complex policy or service environment and applying strategic user-centred approaches to end-to-end design

• Experience of developing strategic and/or systems visualisations or conceptual models that can bring clarity to a large, complex and interconnected landscape using creative and innovative designs.

• Experience of using strategic end-to-end products to tell a compelling story which can communicate complex information to non-experts in a way that brings information to life.

• Experience of critically analysing end-to-end journeys to identify pain points and challenges, and using this to help set a strategic direction for the future.

• Experience of building and managing relationships with a wide variety of internal and external stakeholders, including the ability to work across organisational boundaries.

• An understanding and ability to work with complexity, uncertainty and organisational constraints in a political context

• An inclusive leader that can support and coach other team members, direct work, and support career development.

We’ll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Communicating and Influencing
• Working Together
• Delivering at Pace