Service Designer

Who are Digi2al

We care about our users, our people and building an inclusive culture.

Embracing challenges and opportunities, we have learnt and helped with successful delivery, building capability for client organisations along the way.

Our Company Values

We believe our values are what sets us apart from others; it is why our partners and associates love working with us. Digi2al is passionate and committed to promoting a culture founded on action, which is reflected in our values:

• We apply ‘geekery’ to unlock problems. With obsessive enthusiasm for the problem space, we are curious and inquisitive, testing things in creative ways. Today’s technologies have opened up a world of possibilities. We look at old problems through new perspectives, and consider things that have not been thought of before.
• We co-create to deliver value. How we deliver is fundamental. Digi2al delivers with partners, not to them. We act in your best interests, sharing and improving ideas together, not keeping them to ourselves. Cultivating an open culture encourages open-mindedness, approaching new things with curiosity, embracing them, generating fresh ideas, and novel experiences.
• We are nimble, adapting and changing as we learn. In partnering with you, we understand the problem space, and are flexible to understand your needs, while learning and adjusting our approach to deliver value as early as possible. Through this we gain confidence in making decisions, implementing changes and acting on user feedback quickly.
• Everything we do is for people. We are all humans, and we look to learn and create opportunities for people from all walks of life. As a people business, we employ and work with a diverse range of individuals from different backgrounds, embracing the neurodiversity we have in our teams. We strive to create a fulfilling place to work by giving people the support and the space to get great work done, immersing themselves in exciting and tricky problems.

How do we work?

Over the last nine years, we have built award-winning digital services that have changed the way users engage with the public sector.

Starting with user needs and using design thinking to solve difficult problems we build and run bespoke solutions for our clients. We have researched, prototyped and built over 120 cloud-hosted services that follow the Government Digital Service (GDS) Service Standards.

We are part of some exciting and unique projects across Government and Defence, from large-scale transformation programmes to niche digital services, and we are looking to build our teams with some creative and motivated specialists.

About you

Working at a mid-senior level, you’ll be involved in some very exciting policy areas, with an opportunity to join communities, champion user-centred delivery and create change in delivery teams. You’ll be a natural mentor, and have the instinct to recognize what effective delivery looks like and be confident in challenging the status quo.

You will also:

• Have a willingness to lean into team members/other digital disciplines
• Lead in your own specialism
• Set the direction, and embed good practices
• Make decisions based on research
• Make decisions in the best interest of the client
• Pragmatism

Your experience

We are building a toolkit that provides developers and designers with the essential components they need to create consistent digital products that meet service standards.

For this role, specifically, you will need:

• Agile working
• Evidence and context-based design
• Digital perspective
• User research and user mapping
• Design Thinking
• User Centric
• Communicating between the technical and non-technical
• Design the Service Blueprint
• End-to-end service journey visualisation
• Prototype services with HTML
• Cross-project/service journey mapping
• Design the User Journey Map
• Plan and execute co-creation workshops
• Operate digital design tools used in the market, such as Sketch App, Figma, Adobe XD,
• InVision and Marvel
• Journey mapping tools such as CSD Matrix, Affinity Mapping, Personas, Jobs to Be Done,
• Persona Ecosystem