Digital Service Designer

The role will be key to developing and improving service design for priority projects within Ofgem; and, in particular will help to develop the organisation’s service design capabilities.

The post itself will be located in the team that is responsible for designing and implementing new renewable energy schemes for the Government.
Working with multi-disciplinary agile teams, internal stakeholders, third party development partners and external stakeholders, the role will work on projects all aimed at improving and enhancing the usability of our services.

The role will play a central role in helping to develop Ofgem’s in-house service design capability, working closely help upskill other members of staff, share learning and insights, and play an active part in building a Service Design community in Ofgem.

•Understanding policy intent and user needs by interpreting evidence-based research and embedding that knowledge into the development of service designs.
•Resolving technical disagreements within the team and with wider stakeholder groups, taking into account all business and technical aspects of the discussion.
•Actively encouraging the development of prototypes as a team activity, and seeking relevant feedback and testing for them.
•Identifying constraints posed by funding, resourcing and procurement, IT infrastructure and legacy systems, organisational structures and governance, and policy and legislation, challenging them where appropriate, and making sure the service operates within these boundaries.
•Effectively communicating findings, prototypes and designs to the team and the wider organisation, so that they share a strong and empathetic understanding of their users (including presentations at show and tells, designing and maintaining research outputs on the team wall, formal reports).
•Assessing current strategies and identifying any gaps and opportunities in responding to business requirements.
•Contributing to the introduction and enforcement of best practices.
•Working with user researchers to promote comprehensive user research and defining approaches and research strategies to enhance the understanding of user needs.
•Promote understanding of good practices, differentiating between user needs and desires, and applying the appropriate tools and techniques.
•Understanding and promoting the importance of assisted digital.
•Networking and collaborating within project teams and the Service Design community, and proactively identify and address any challenges in team dynamic.

This role may require occasional travel to other organisations’ premises to collaborate and network with all relevant teams.

We’ll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Seeing the Big Picture
• Communicating and Influencing

We’ll assess you against these technical skills during the selection process:

• Please see Candidate Pack for details