Service Designer

Bringing that feel-good energy.

We’re the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We’re moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

As part of a lean Digital start-up team, you’ll be wearing multiple hats. While your primary responsibility is to lead E2E service design strategy and implementation, you’ll also need to pivot to UX/UI design tasks when necessary. The ability to switch between roles seamlessly is critical in this fast-paced, ever-changing environment.

Key day-to-day responsibilities:

• Lead and execute E2E service design projects, focusing on both offline and online customer touch points, while aligning with business objectives
• Conduct comprehensive customer research to understand the customer journey, identifying gaps and opportunities for enhancement in both offline and online experiences
• Create service blueprints, customer journey maps, and user personas to inform and guide team decisions
• Facilitate cross-functional workshops to align team members on service design solutions and business goals
• Rapidly prototype service design solutions and collaborate closely with other departments for implementation
• Pivot to UX/UI design tasks as required, such as developing wireframes, mock-ups, and prototypes for digital products
• Continuously monitor metrics to assess the impact of your service design and UX/UI strategies, making data-driven adjustments
• Present findings, updates, and strategic insights to the team and leadership, advocating for the integration of service design across the organisation

Qualifications:

• Bachelor’s degree in Design, Human-Computer Interaction, or related field
• Minimum of 5 years of experience in service design and UX/UI design, preferably in a start-up environment
• Strong portfolio demonstrating complex E2E service design and UX/UI projects
• Proficiency in service design and UX/UI design tools like Smaply, Miro, Sketch, Adobe XD, or Figma
• Excellent problem-solving, analytical, and communication skills
• Flexibility and adaptability in a rapidly changing start-up landscape
• Familiarity with Technology & Data is a plus