Senior Service Designer

Role
We are growing our multidisciplinary User-Centred Design consulting team and looking for a Senior Service Designer to join us on our exciting journey and be part of the Hitachi Solutions family. This role will be responsible for enabling the best-in-class digital transformation for our clients in both public and private sectors.

Key Responsibilities

• You will advocate for a user-centric approach and demonstrate the value of service design
• Plan and lead service design activities within projects
• Collaboratively design end-to-end services with a wide range of stakeholders
• Utilise research and evidence to identify and solve complex problems
• Work as part of a multidisciplinary team
• Communicate complex concepts in a simple way that is easily understood by others

Qualifications
As an experienced Learning Consultant, you have…

• Experience of working in agile and digital transformation projects
• Experience in designing end-to-end services in complex environments
• Experience involving a wide range of users and stakeholders in design activities
• Experience using research and evidence to understand user needs and test design concepts
• Experience in facilitating actionable workshops that enable the team to progress rapidly
• Possess expert knowledge and know-how in applying GDS Service Standard
• Strong communication skills and comfortable working with engineering and business leaders