Service Designer

Minimum (Essential) Criteria:

•             A Degree in HCD or other relevant area of study

•             Minimum 4 years of industry experience specifically as a Service Designer and User Researcher across a number of working environments with an engaging portfolio that represents your work

•             Solid capability across the whole UR (from defining participants and research objectives through to reporting) and Service Design lifecycle (you are strong in both discovery and delivery)

•             Coherent and effective storytelling

•             Workshop design and facilitation

•             Experience with a range of tools and methods, knowing when to use which

•             Strong capability in, journey mapping, blueprinting and service prototyping

•             Confident in leading and conducting generative, formative and summative user research